If your device still displays an offline status, move on to the next section.
You Are Offline Error Message Offline Linsey KnerlExploring todays technology for tomorrows possibilities Subscribe Explore our products Buy Home Copied link Why is My HP Printer Offline Linsey Knerl July 30, 2019 You need to print an important document and a notification pops up that your HP printer is offline.Has this ever happened to you What does this term mean And, more importantly, how do you fix this problem This surprisingly common issue happens with many connected printers and can be resolved easily with a few steps.You Are Offline Error Message How To Get YourLearn how to get your printer working again quickly with these simple instructions.
What does it mean when your printer is offline If youve received this error message, it can be frustrating. An offline printer is one that cannot communicate with the device sending the print job. Unfortunately, a printer that is offline cannot receive new print jobs and process them, so its wise to pause all print jobs until you resolve the issue. ![]() If you have print jobs in the printer queue, you may need to cancel them until you get back online. Just remember to save your work so that you can print your projects later. Some of the reasons might be: Outdated drivers Connection issues A settings error Each of these reasons has a different resolution process. Lets take a look at what the problem is and how to get back online and printing again. How to change the printer from offline to online status These instructions will address several issues. If your problem is resolved, dont feel you have to continue through all the steps. Its best to do them in this order, however, because the simplest fixes are listed first and require the least effort and tech knowledge. Option 1 - Run HP Print and Scan Doctor Use the HP Print and Scan Doctor application to identify and solve errors. You can find this special version thats designed to resolve offline issues by clicking this link. Open the application called HPPSdr.exe by clicking it from the download location and allowing it to run. You may need to be in administrator mode to do this If you are prompted, choose Yes to trust the file source because it comes directly from the HP tech support team Click Start and choose your printer If your printer is not listed, restart your printer, then click Retry in the Print and Scan Doctor application The application will identify potential connection issues. Follow the prompts and click Yes if asked to turn on printer updates Continue through the prompts and click Yes if asked to make this printer the default printer Did these instructions help you Youll know it worked if your printer status changed from offline to online. Option 2 - Set the default printer You may need to manually indicate your default printer preference. ![]() You Are Offline Error Message Windows 10 Users UseFor Windows 10 users Use the search box or ask Cortana to open Devices Select Printers scanners Ensure that the box next to Let Windows manage my default printer is unchecked. Click the box to unselect it if necessary Choose your printer from the list provided If your printer is listed multiple times, select the version that is showing an idle or online status Click Manage Click Set as default For Windows 8 users Select your printer from the devices shown. If there is more than one version, choose the version that is not grayed out.
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